Chapter 691 (2/2)
Jiang Chen shook his head and said, ”if we directly claim that the VIP channel is aimed at urban residents, it will really arouse the suspicion of others, but what if we don't say it?”
Xia Ruyan thought: ”you mean that the treatment for villagers remains unchanged, just open a separate channel, which only we know is for those urban residents, but others don't know?”
Jiang Chen nodded and said, ”yes, when it was announced to the outside world, it was just that there was a shortcut. If the villagers wanted to take this channel, it would be feasible.
However, as you know, the villagers are not willing to spend more money to see a doctor, so after they have made a comparison and found that there is no difference between the two sides of the channel for their treatment, they will definitely choose the ordinary channel.
Even if there is a choice of VIP channel, it must be a small number, so it can greatly reduce the aversion of urban residents to them
After hearing what Jiang Chen said, Xia Ruyan fell into meditation.
After a while, she said with a smile, ”this is the only way to work now.”
Jiang Chen nodded: ”in addition, you can make some small changes in the Department.
The reason why people in cities feel superior is that they live in a good environment,
What they really want is a face, a better surface treatment than the villagers, so we can put several departments at the entrance of the VIP channel.
In this way, after they pass through the channel, they can enter the separate departments.
They may feel that those departments are unique, but they are actually the same as other departments. ”
Xia Ruyan held his chin and said with a smile: ”you are really a master of playing with people's hearts. On the surface, you have made countless changes, but in fact, the core is still unchanged, but this has not only raised those city people, but also not offended those villagers. And solved everything. That's great
Hearing Xia Ruyan's praise, Jiang Chen smiles: ”the service industry is just a process of thinking about people's hearts.”
Then he lit a cigarette, leaned back in his chair and asked, ”go on to the next question you find.”
Xia Ruyan nodded and said: ”second, it is the extension of this problem. The departments we have now are almost the same as those in conventional hospitals.
But at present, there are extreme situations in the personnel support of various departments. In short, there are too many members in popular departments, which leads to many doctors being very leisurely on weekdays.
However, there are too few staff in the unpopular departments, which are usually nothing, but once the patients are concentrated, the unpopular departments will be stretched.
This kind of situation can not be solved only by pulling out the staff in the busy time to help. There must be a long-term and feasible solution.
Otherwise, after a long period of time, those idle doctors will become the moths of muddling along, while those doctors who are too busy in cold departments will feel the idea of leaving because they are too tired. ”
Smelling speech, Jiang Chen narrowed his eyes: ”since there is such a problem, why not transfer the extra part of people directly to the unpopular department in the early morning?”
Xia Ruyan had no choice but to smile bitterly: ”Guiyi tried to use this method, but those doctors have strong resistance. Even if it's past, they are also passive and indifferent.
I'm worried that they're doing something bad in secret, so I temporarily transferred them back. After all, they're lazy, and they may take the whole department with them. ”
Jiang Chen frowned and said, ”it's not a small problem. It's not only about the coordinated development of various departments in the hospital, but also about the psychological problems of the staff.”
Xia Ruyan nodded and said bitterly: ”so, we have to come up with a feasible plan as soon as possible. To tell you the truth, I have heard the news that someone in the unpopular department wants to resign these days.”