Part 3 (2/2)
Many of the best and most effective stories are serious in character.
One that has been used successfully is this: Some gentlemen from the West were excited and troubled about the commissions or omissions of the administration. President Lincoln heard them patiently, and then replied: ”Gentlemen, suppose all the property you were worth was in gold, and you had put it in the hands of Blondin to carry across the Niagara River on a rope; would you shake the cable, or keep shouting out to him--'Blondin, stand up a little straighter--Blondin, stoop a little more--go a little faster--lean a little more to the north--lean a little more to the south?' No, you would hold your breath as well as your tongue, and keep your hands off until he was safe over. The Government is carrying an immense weight. Untold treasures are in our hands. We are doing the very best we can. Don't badger us. Keep silence, and we'll get you safe across.”
Punning is of course out of fas.h.i.+on. The best pun in the English language is Tom Hood's:
”He went and told the s.e.xton, And the s.e.xton tolled the bell.”
Dr. Johnson said that the pun was the lowest order of wit. Newspapers formerly indulged in it freely. One editor would say: ”We don't care a straw what Shakespeare said--a rose by any other name would not smell as wheat.” Then another paper would answer: ”Such puns are barley tolerable, they amaize us, they arouse our righteous corn, and they turn the public taste a-rye.”
But punning, when it is unusually clever and spontaneous, may be thoroughly enjoyable, as in the following:
Chief Justice Story attended a public dinner in Boston at which Edward Everett was present. Desiring to pay a delicate compliment to the latter, the learned judge proposed as a volunteer toast:
”Fame follows merit where Everett goes.”
The brilliant scholar arose and responded:
”To whatever heights judicial learning may attain in this country, it will never get above one Story.”
Story-telling may attain the character of a disease, in one who has a retentive memory and a voluble vocabulary. The form of humor known as repartee, however, is one that requires rare discrimination. It should be used sparingly, and not at all if it is likely to give offence.
Beau Brummell was guilty in this respect, when he was once asked by a lady if he would ”take a cup of tea.” ”Thank you,” said he, ”I never _take_ anything but physic.” ”I beg your pardon,” said the hostess, ”you also take liberties.”
There is a story that Henry Luttrell had sat long in the Irish Parliament, but no one knew his precise age. Lady Holland, without regard to considerations of courtesy, one day said to him point-blank, ”Now, we are all dying to know how old you are. Just tell me.” Luttrell answered very gravely, ”It is an odd question, but as you, Lady Holland, ask it, I don't mind telling you. If I live till next year, I shall be--devilish old!”
The art of story-telling is not taught specifically, hence there are comparatively few people who can tell a story without violating some of the rules which experience recommends. But the right use of story-telling should be encouraged as an ornament of conversation, and a valuable auxiliary to effective public address. Many people might excel as story-tellers if they would devote a little time to suggestions such as are offered here. It is not a difficult art, but like every other subject requires study and application.
The best counsel for public speakers in the matter of story-telling may be summed up as follows: Know your story thoroughly; test your story by telling it to some one in advance; adapt your story to the special circ.u.mstances; be concise, omitting non-essentials; have ready more stories than you intend to use, because if you should speak at the end of the list you may find that your best story has been told by a previous speaker; and, finally, always stop when you have made a hit.
TALKING IN SALESMANs.h.i.+P
The salesman depends for his success primarily upon his talking ability.
Obviously, what he offers for sale must have intrinsic merit, and he should possess a thorough knowledge of his wares. But in order to secure the best results from his efforts, he must know how to talk well.
All the general requirements for good conversation apply equally to the needs of the salesman. He should have a pleasant speaking voice and an agreeable manner, a vocabulary of useful and appropriate words, and the ability to put things clearly and convincingly.
It should be a golden rule of the salesman never to argue with the customer. He may explain and reason, and use all the persuasive phraseology at his command, but he must not permit himself for a single instant to engage in controversy. To argue is fatal to successful salesmans.h.i.+p.
There is nothing that can be subst.i.tuted for a winning personality in the salesman. What const.i.tutes such a personality? Chiefly a good voice, affability of manner, straightforward speech, manly bearing, the desire to serve and please, proper attire, and cleanliness of person. These qualifications come within the reach of anyone who aspires to success in salesmans.h.i.+p.
Every salesman has unexpected problems to solve. A sensitive or touchy customer may become unreasonably angry or offended. What is the salesman to do? He should here be particularly on his guard not to show the slightest resentment. Though he may be wholly guiltless, he cannot afford to contradict the customer, nor to challenge him to a vocal duel.
If he talks at all, he should talk quietly and reasonably, and always with the object of bringing the customer around to a favorable point of view.
The successful salesman must have tact and discrimination. He must know when and how to check in himself the word or phrase which is trying to force its way out into expression, but which would in the end prove inadvisable. He must train himself to choose quickly the right and best course under difficult circ.u.mstances.
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