Chapter 94 A Call From A Notable Personage (1/2)
After two days, Ling Jundong, who had officially taken up the post of CEO, quickly displayed his talents. Talents that were shocking. After Chen Jin had relinquished full control of authority in the departments of technology, sales, human resources, and after-sales service, those departments underwent a bold and decisive reform.
Areas that had ineffective and illogical operational systems, lacking standard regulations, and were managed in a laissez-faire style, were all imposed with a set of regulations and further refined. All management staff accepted the 15 days of specialized training.
Sign-ins, performance appraisals, staff promotions, and task management systems were all clarified down to the smallest details. At the same time, the greatest changes were wrought in the maintenance of work efficiency so that the enterprise could remain healthy.
After the series of reforms ended, Xing Hai Technologies had undergone a huge personality change. Even though it had less than 300 staff and firmly belonged in the category of ”small to medium enterprises (SMEs),” it actually exuded a demeanor similar to that of a global corporation from the inside out!
The staffs' entire spirit and attitude had been renewed. They felt a greater sense of belonging and their motivation was generally increased. It could be said that within a short 10 to 20 days, Xing Hai Technologies had undergone a major overhaul. The entire reformation could be described as swift, decisive, and thoroughly transformative.
However, the reforms were not without resistance. For example, Ling Jundong had found out that some of the sales personnel did not follow company protocol. Not only did they take an unauthorized cut of their sales partners' commissions, they even charged a remuneration from them. He found this intolerable. He immediately requested these sales personnel to turn in their ill-gotten remunerations and return it back to their sales partners. He demanded that they return the remunerations that they had claimed from their sales partners in one lump sum!
”What rights do you have to demand this of us? This was mutually agreed upon, why do I have to return it?”
”You've just joined the company for a few days. How high up do you think you are?”
”I'm not returning it! Chief Chen is our buddy, he'll stand on our side!”
Ling Jundong's expression turned ugly. He called Chen Jin to come over and requested that these sales personnel be fired.
After understanding the specifics of the situation, Chen Jin scanned the faces of each person. Some lowered their heads in guilt, but some remained undisturbed. Chen Jin shook his head. ”Quickly return the money. The company has to adopt a long-term view; we need to have systems and regulations! Moreover, Chief Ling is the CEO I hired. He's the superior of your superior! He need not report to me. He can directly decide if he wants to fire you! This is an authority that should belong to him, I will not interfere!”
After this statement, the sales personnel ducked their heads. Even Vice President Liang Ying, who also concurrently held the post of Sales Manager, lowered her head.
Ling Jundong trembled slightly. He was very touched by his boss' support and it showed in his expression. The matter was finally concluded. Of the eight sales personnel who went against company regulations, five chose to resign and three chose to return the money. The three admitted their wrongdoings, reflected on themselves, and remained in the company.
Moreover, incidents like this did not only happen in the sales department. In the process of reforming the regulations in other departments, there were about 20 people who chose to resign.
Now, Chen Jin finally knew why Ling Jundong only served for an average of seven months as a CEO in the previous seven companies. The extent of his reforms were too strong and sweeping; the execution too unyielding. His personality was too forceful and he easily offended others! The senior ranking staff of the company, including Vice President Liang Ying, After-sales Service Manager Liang Bin, Human Resource Manager Gao Ting Yan, and even the leader of the technical team, Zhou Kun, had never had a good word for him. They detested him.