Part 29 (1/2)

How

Hoill you iram? Hoill you use the anization? Hoill you communicate your needs? Hoill you share the results? Hoill you determine the usefulness of your er needed?

The ”how” can be as simple as a checklist or as complex as an operational manual The documentation you choose will determine the size of the how The way you choose to capture and share the hoill drive changes in your organization

These arethe develop them back to your attention to point out that the answers to these questions are very likely to be unique to you and your organization Metrics designed to help you i with your organization's strengths and weaknesses It is unlikely that these will exist in the saet inputs froanizations to find matches for all of your unique needs That assuanizations like yours, already doingto share with you

What If Your Boss Doesn't Agree?

What do you do if your boss insists on you finding others to follow? What if you can't convince hianization's uniqueness? I offer the following list of steps you can follow to e that you will have to pick and choose which ork for you

Don't Be Caught Off Guard

Don't be caught off guard Expect leadershi+p to send you on the goose chase

Don't resist (resistance is futile) the tasking Instead, attempt to explain that you still need root questions to ensure that you find good examples or benchmarks Let's say you run into the extreues, ”Why create your own root questions if you can use so so your own is a bad idea Or you can give hiet to work on the research and get it over with

You'll need to get asout examples This includes root questions, metrics, and all of the components you will need Get as much done as you can so that you clearly differentiate what you want froive you so to share on a quid pro quo basis

Do the Research

Be ready to do the research You can even have a positive (hopeful) attitude! You never know, youI've said wrong Youto research is to identify your peers and competitors and find out if they have any metrics You'll want to make sure the metrics they have (if any) are related to what you need (if you've been allowed to do any groundwork) Identify the areas you want exa as much of your development plan as possible, you will be able to better identify what you'd like to compare

Deal with Failure

Don't be surprised if you find that you are unique Or that the organizations you believe are your perfectto share what they do have You may very well be ahead of the curve Your needs may be unique If so, you have to tell your leadershi+p that you have failed

Of course, you did not actually fail You were tasked to find exaitimate result of research has to be that the hypothesis that you are addressing may be proven false

Realize that your leadershi+p may consider you to have failed While they asked you to find out if any metrics already exist, what they really wanted was for you to find a match so

They wouldn't have to trust you to knohat you were doing They'd have a war the you); less cost, less time, and less effort

Deal with Success

I expect you won't find an exact est that you should be surprised if you do It's rare Be thankful if you also get that organization to freely share what they have and how to replicate it Be evento participate with you in a bench effort so that you both can benefit from the metrics Even if this miracle occurs, realize it won't be for every metric

Expect that even if you find some viable comparisons That they won't be for every root question The other organization anization ors I've recommended to accompany its information (no documentation or development plan) Your exactthe data, measures, information, or metric This means that you will need the raw data used to build the metric Unfortunately, this increases the likelihood that the other organization will not want to share

The other organizations ant so in return-even if it's just to see your raw data Your leadershi+pto share

Expect that your leadershi+p's reactions to your research will not make you feel successful Chances are they will decide that the exah (thistheet that I wanted you to embrace your uniqueness)

Your leadershi+pto show for the effort If that were the end of the tasking, you could count your blessings Most likely though, your leadershi+p ant you to try again They may even provide you with their peers' contact infor in outside help, because they are convinced that you didn't look in the right places, didn't ask the right people, or just didn't understand what they wanted

Is It Really That Bleak?

Yes, I painted a pretty bleak picture And I could tell you that fro very realistic, but I could have perhaps let you doith a little ree

In the case of eain feel it necessary to give you ”tough love” rather than give you the flowery picture You have to knohat you may encounter so you can be prepared for it and react properly