979 Perplexed and Smitten 39 (1/2)
The cherry-red miniskirt… ruined her mood.
She immediately switched on her laptop and contacted the customer service platform on the website.
To her surprise, the customer service attendant answered her politely, ”I'm sorry, but you've already washed the item and cut the tag off. You can't return it anymore. How about we compensate you with an amount of ten dollars?”
An Xiaoning felt like she was about to vomit blood.
She decided not to argue with the customer service attendant and accepted that she could not return the item.
Instead, she immediately gave the online store a negative review that included a detailed description of the skirt that she had received.
Not long after, Fan Shixin said to her, ”Young Madam, the customer service attendant of that online store called and requested that you delete the review.”
”Pass me your phone.”
He handed it to her and asked, ”Are you unsatisfied with the product?”
She described the condition of the skirt to Fan Shixin, after which he immediately said, ”They've seriously gone overboard. How could they still have the cheek to call us and request that we delete the comment? I can't believe they offered you a compensation of ten dollars. Are they out of their mind?”
”Use another phone, leave yours with me for the time being.” Find authorized novels in Webnovel，faster updates, better experience，Please clickfor visiting.
”Sure.”
An Xiaoning headed to the dressing room to pick out an outfit. Just as she was in the midst of putting on some makeup, Fan Shixin's mobile phone began to ring.
She placed her lipstick down and walked toward the bed. She then picked up the ringing mobile phone to see that it was a number from A City.
Thinking that it must be a call from the customer service attendant of the online store, An Xiaoning answered and turned on the voice recording function. ”Hello.”
”May I ask if you are Fan Shixin? I'm Xiao Zhang, the customer service attendant of XX online store. You bought a cherry-red skirt from us and left a poor review, right?”
”Yes.”
”We sincerely apologize for the unpleasant experience you've had while shopping with us. You see, we've already refunded ten dollars to you and I think that we can talk things over calmly. Will you delete the poor review you've given us?”
Standing in a consumer's shoes, An Xiaoning felt that the attendant was just patronizing her, although she sounded rather sincere.
”There's too huge of a difference between the display photos on your website and the actual product. Do you know that you guys are deceiving consumers? I only rinsed the skirt in water before wearing it. You either accept my return or let the review stay online, alright?”
There was a sudden shift in the customer service attendant Xiao Zhang's tone, and she said, ”Ms. Fan, if you insist on acting that way, then you'd better prepare yourself for calls of harassment. It won't cause us much inconvenience anyway, we'll see how long you can tolerate it for. We'll continue harassing you until you delete that review.”
An Xiaoning squinted and answered sarcastically, ”Oh, I see.”
”I wonder if you've heard about news of customers being threatened with knives and receiving shrouds for giving online stores bad reviews.”
”I'm sorry but I haven't. However, you're most welcome if you're planning to do so. I shall tell you my measurements first, lest the shroud doesn't fit me well. If you're planning to show up at my doorstep with a cleaver and threaten to slaughter me, please inform me beforehand. Alternatively, you can also send your people here to fight me one on one. I'll be waiting for you.”
The customer service attendant was dumbfounded. I used to be able to easily threaten those customers who left negative reviews into deleting their comments. How could this woman be so arrogant?
”Okay, return the item and we'll refund you half the amount you paid.”
”No, give me a full refund,” An Xiaoning insisted.
”You damned woman… do you really think we won't send our people to deal with you immediately?”
”Well, do you really think that the recording of our conversation won't be sent to the police station immediately?”
After a long pause, Xiao Zhang mellowed her tone and apologized, ”I'm sorry, Ms. Fan. We're willing to give you a full refund. Will that do?”