C36 (1/2)

Xiao Yi looked very embarrassed as she bit her lips and told me: ”I know you've been keeping a distance from me recently too. I'm thinking that maybe I didn't do well. I see that something is wrong, so I... ”I wanted to help you, but I was afraid that if you saw me, you would say that I overestimated my abilities and say that I had done these things on my own …”

Just because she didn't want me to think she was overestimating herself?

This argument didn't seem to be able to completely convince me. Xiao Yi knew this as well and spent a lot of time on me to prove her innocence.

I watched as Xiao Yi finished her explanation, then expressed my understanding and willingness to believe in her, so that I could reconcile with her once again.

Xiao Yi is very happy, and I look very happy too, but I don't think so in my heart.

If it were in the past, perhaps I would have been soft-hearted to those with tears and snot flowing down my face. But after a few times, I have calmed down a lot and I won't easily rely on my feelings to judge what is right and wrong.

In the afternoon, I will need to submit a plan to the Mr. Zheng. I have to first verify it, then print it out for Wen Xuan to sign.

This time, I decided to go through with this kind of soft advertisement. More and more WeChat's hard advertisement in my circle of friends caused the opposite effect.

I've thought of some alternative ways to promote it, but there's also a need to invest relative energy in retraining agents.

In addition, for after-sales attention, also need to make more investment.

From the overall wind comments on Xuanyang and the two leading families, no matter if it's the discussions and analysis on the internet or me personally leading a team to manage them, the two families' reputation after sales is never particularly good.

In the case of microcommerce alone, it has always been a persistent problem for buyers to sell without security. If we can solve this problem perfectly and even make the after-sales part of our own, it will undoubtedly increase our side of the competition.

My initial request for this idea is that all of our in-service agents, where possible, should be able to see feedback from buyers on every successful order, and that each order with positive feedback from qualified buyers should also be rewarded with a small amount of redemption. Buyer feedback is reviewed by the top agent of the agency, quality buyer feedback is shared as the reputation map of team agent, and the extra reward is obtained by every agent that receives the most quality buyer feedback every month.

The customer's poor opinion about the agent or product will also be collected by the upper agents for feedback. Then, our top management will centralize the statistics and conduct verification processing.

I told my thoughts in advance to the few agents that I trusted most in Jian Jia Team, and they very quickly brought up different ideas.

”If the bad feedback is also submitted by the agent himself, then there's no guarantee that every agent will be able to hand it over with certainty.”

”The process of verifying buyers' feedback is very complicated. If I check every list, it will take too much time for my superior agent to do the job. This will cause problems for my normal work.”

”I believe that you can easily share the entire team's resources with a high-quality buyer's feedback screenshot. Do you have a little bit of disrespect for the agent who provides the screenshot …”

I read everyone's comments carefully and made some additional adjustments.

A dedicated platform for such responses needs to be established with regard to verification of buyer feedback and feedback from unfavourable reviews. It could be set up as an official account that could be used as a promotional channel for Jian Jia Team everyday, and then it could also be used as a customer's feedback channel. Buyer feedback needs to follow the steps to indicate the number and name of the agent, and then evaluate. Management in the background to conduct regular statistical evaluation of the situation, and then according to the system before the agency to reward and punish management.

The user sends the relevant product name to the public number, the public number can return the relevant product information, make a systematic introduction to the buyer, save the agent and the buyer the time to introduce the commodity information, and can also avoid some agents to the product introduction for the success of the transaction, adulterate the exaggeration.

For the agents that can provide quality buyer show feedback, the monthly rewards are still ranked according to the quantity, and the release of the list and all the feedback charts for each agent for the current month is also considered to be the source of the announcement.

I flipped through my thoughts again, thinking that if there were no problems, I would print it out and take it up to look for Wen Xuan.

”Then let Wen Yang handle it.”

Even at the door, I could hear Wen Xuan ruthlessly throwing away the documents. This is the first time I've ever met Wen Xuan that he was so angry.

”Brother Xuan, the chairman is old, his body is not …”

It was the voice of the Xiao Chen.

”How my dad does it is his business, but Wen Yang is my blood brother, I do not believe that Wen Yang would do something so outrageous.”

I knocked on the door, interrupting their conversation and walked in, passing the documents to Wen Xuan.

The office floor was still scattered with the documents Wen Xuan had just thrown out. The Xiao Chen was currently fearfully picking them up.

With my own strength, I will definitely not be able to save Qi Yu, and now, I can only find someone who can pull Qi Yu away. Although I am very clear that the two of us do not have any chips in our hands, I really cannot not go and save Qi Yu, and Qi Yu is also the key to pacifying the internal disturbance in our Jian Jia Team. Therefore, regardless of whether Wen Xuan helps or not, I have to give it a try.

”General Manager, about that, there is something I want to ask for your help with,” I calmly told Wen Xuan, ”I have some information about Qi Yu's whereabouts, but I am unable to do it myself …”

”Brother Xuan, someone's arriving at the Superjacent Company at 10: 30 AM, do you want to go down and take a look at the preparations?”

The Xiao Chen suddenly came from behind to interrupt me, causing Wen Xuan to be startled upon hearing his words, he quickly looked at my plans, signed a few words for me to hand over, then got up and left.

Just as I wanted to chase up and finish my words, I was stopped by the Xiao Chen who left behind the door lock.

”Elder sister, elder sister!” Don't go, ”the Xiao Chen pulled me aside and asked.” Qi Yu was detained at a cold storage in Tingming, right?