Chapter 1953 (1/2)
In the impression of many people, Seattle is the most romantic metropolis in the United States. New York is the most international city, but the pace is too fast, and the taste of money is stronger. Los Angeles is the most sunny city, but it's always bustling, bustling and commercial. San Francisco is the most open city in the world, but the high price of housing, coupled with a lot of new technology, gives people a high and cold feeling.
Only, it's mild and rainy in winter, cool and pleasant in summer, with large rainfall throughout the year. There are many rainy days in Seattle, the most romantic... In the drizzle, a pair of lovers walk on the beach with umbrellas and talk about love - this may be the most classic romantic scene in love movies.
It's just that drizzle is romantic, but it's not a good thing for Andy Smith. Who wants to go out with an umbrella? Not to mention the gray sky and the dark street?
However, whether Andy likes it or not, the light rain in Seattle went from him to the next morning, and it was in this weather that Andy came to Costco's headquarters in Seattle and met Jeffrey Brotman, the founder who has been chairman of the board of directors of Costco since December 1994, and another founder, James sinager, who has been president of Costco since only 83 years ago.
Yes, Andy temporarily chose Costco's board of directors to recruit him, which is also the result of Andy's careful thinking. After all, his stall is a bit big, and there are many profitable businesses. He can't blindly occupy a place in every industry. What's more, he is still in the digestion stage of his own industry, and he is already a mature entrepreneur The most important task before is to complete the steady digestion of its industries.
Therefore, even if he was very greedy for Costco's development potential, he had to make a choice. He was invited to join Costco's board of directors, and his new strategic policy for Costco was drawn from the inside.
”User experience” has always been Costco's strategic focus on everything
With a smile on his face, Andy is accompanied by two founders and several executives of Costco. A group of people walk around Costco's flagship store in Seattle and listen to executive officer Craig Jelinek.
The experience of Craig Jelinek is also legendary. He used to be a bottom-level employee in Costco's collection and sorting of shopping carts. Over the years, he has made unremitting efforts to step into the management position of Costco's executive officer step by step.
Moreover, this kind of example of climbing from the grassroots to the top management of enterprises is not unique, which is very difficult to make valuable!
In Costco's internal management, most of the managers come up step by step from the grass-roots level. They used to be little-known employees in the store, but they didn't choose to be discouraged or give up. Instead, they chose to finish their work conscientiously and seek promotion and salary increase for themselves with their diligent and lasting professionalism. Including hundreds of existing store managers of Costco, 90% of them have worked in the front line.
It's not hard to see from this place that this Costco has a terrible cohesive force. As the saying goes, an iron enterprise is a water soldier. When the turnover rate of many enterprises is still high, Costco can win the support and trust of so many employees, which is not a one-day thing.
What does this mean? This shows that the management of Costco's mainstay, their talent is real, is the result of down-to-earth, no paper talk, no boast, they are a group of people who really understand the operation of the enterprise!
“。。。 For a retailer, it means customer service, happy and active employees who think the company is closely related to themselves. More than four fifths of Costco's employees have access to health care and benefits, even though half of them are part-time. Their average salary is $19 an hour, and even during the current recession, we haven't laid off staff.
Although we are also affected by the financial crisis and economic downturn, our development is slightly slow. However, overall, Costco has maintained a steady growth momentum. ”
”Always do the right thing!” Andy looked at the full display of goods in Costco's flagship store, and saw the staff smiling at them from time to time. He couldn't help feeling.
”Ha ha...”