Chapter 117： (1/2)

This time He An picked out a few keywords and wrote them extremely fast.

The sun shone on the long bar, dividing the notebook into light and dark circles. A butterfly flew outside the window, and the shadow landed on the tip of He An's pen.

When he was writing, Zheng Feiyu was cleaning the filter cup and coffee pot he had just used after the bar counter. When he stopped, he said, "There is a law in the hotel industry: 100-1 = 0, have you heard that?"

He An shook his head: "No."

"Meaning, if the service you provided satisfies the customer with a perfect score. There is one item that dissatisfied the customer. Sorry, not ninety-nine points, but zero points. All your efforts may be due to An inadvertent defect vanishes. "

"But, this is not realistic ..." He An confused, "there are so many customers and the demand is so trivial, even if Jiusheng can't do anything wrong?"

"It can't be done." Zheng Feiyu generously admits, "Quality has no upper limit when it is high. The closer it is to perfection, the more exaggerated the price you need to pay. Even a company with a strong capital like Jiusheng will not There is no difference in details—I am a businessman after all, and I am talking about maximizing profit. Therefore, a relatively reasonable option is: every penny you spend should be used to improve customer satisfaction at the moment. Degrees. "

He An's eyes brightened and he rushed to answer: "Marginal benefit!"

The curled ends of the head trembled.

"You can understand that."

Zheng Feiyu was amused by his wholehearted appearance, and just wanted to give him a perfect score immediately. Suzuran narrowed her eyes in surprise, and stopped even the small movement of pulling the cake secretly.

Zheng Feiyu further said: "Specifically, every thing that guests are close to or use frequently should be handled with as much care as possible, such as showers, water heaters, night lights, take-out orders ... With an investment, you can get immediate satisfaction.

"As for other things, such as furnishings and decorations, being cheaper doesn't detract from the experience. Especially in places like Luojing Town, many guests come from the original ecology. Your hand-made rattan chair can be seen at a glance Not worth a few bucks, but I noticed that almost all the guests loved it, and coupled with the swing cradle made by Dai Xiao, I dare say that your yard is far more interesting than the 'net red inns' in town Much more. "

"Then why don't the guests come?" He An didn't understand.

Zheng Fei smiled, took out the mobile phone from the apron pocket, pressed it a few times after unlocking, turned the direction, and put it in front of He An: "Because your promotion failed."

On the screen is a map of Xiqiao in Luohu Town.

In the middle of Yawen Street, the Redberry West Point House, which has been open for three months, has a name, and the Tan's Ancient Method Printing and Dyeing House, which has been open for nine months, also has a name. The Qingguo Inn, which has been open for nearly two years, has only an empty rectangle. The names of the next Yingqiao Inn and Yulele Inn are half covered.

"Well ..." He An lowered his head and bit his nib.

Well, it seems a bit far from passing.