Chapter 1687 (1/2)
As Li Mu's gubeishui town project and film and television base project have cooperation with the state-owned tourism group, Li Mu will promote the outbound tourism of four first tier cities in Beijing, Shanghai, Yangshen and California. The state-owned tourism group also attaches great importance to it. It not only fully participates in it, but also arranges three senior consultants to participate in the formulation of the plan before the summit forum.
The reason why we need to work out the plan before the forum starts is that Li Mu's idea is to make some general plans for the summit forum like the customized free travel app or the group travel app, and then take these plans to the summit forum site to let both parties choose one, or mix up the elements and reassemble one.
If we let people on both sides talk freely, we have different situations and lack sufficient understanding of each other, we may not be able to talk out a really feasible routine in three or five days.
Therefore, Li Mu feels that when talking with Party A and Party B, he can neither talk about Party A's way nor Party B's way. He has to talk about his own way, and let both sides adapt to him. After all, he is the father who gives money and effort to push everything behind him.
To promote cross tourism between two groups with different cultures, different economic development and different consumption concepts, the first thing to do is to seek common ground while reserving differences.
What is the same? All of them pursue cost performance, which includes lower price, better service and better experience.
The price is easy to solve. Li mulai underwrites airlines and hotel groups, not to mention that he plans to subsidize some money in the early stage. Even if he doesn't pay a cent, he can get a wholesale price for users, and the price advantage will naturally come up.
however, Li mulai is online after all, but tourism is essentially an offline activity, and no one can start a computer Let users ”cloud tourism”, so in this part, enterprises under the cable must cooperate with themselves and work together to serve customers of both sides.
First of all, it is necessary to establish a perfect customer service mechanism for users who purchase free banking services.
No matter when Chinese people arrive in the United States or when Americans arrive in China, even if they have strong language ability, they will encounter some problems that are not easy to solve or do not know how to solve. At this time, if someone can provide them with native language services, the experience will be much better for users.
After 2010, the American travel company, especially the chicken thief, sold the Asian free travel service to the native people, and then put the 24-hour telephone service in India to save costs. This is because the labor cost of India is very low, and India itself has been colonized by the UK for many years, with a high popularity of English. Although these people speak English with a very obvious accent, they actually speak English The problem of communication is not very big.
This kind of feeling is very similar to that of the northerners listening to the southerners speaking Mandarin. Although the pronunciation may not be very standard, there is not much problem in communication.
But it's bullshit to think about this kind of thing. An American came to China for a tour and met with an emergency. He called his customer service in India
Li Mu thinks that since the free trade business is sold by taobao.com and the tourism resources sold by taobao.com are integrated by Muye technology from the market, it is necessary for him to be responsible to the users to the end. Therefore, he needs to open a 24-hour English Service Hotline and a 24-hour Chinese service hotline.
It's not necessary for him to put English Service in India. He wants to put the customer service center in each language in the other country, that is, put the Chinese customer service center in the United States, and then put the English Service Center in China.
One of the reasons for this is that he thinks that when a Chinese goes to Los Angeles, when he encounters a problem he doesn't understand, he calls back to ask a customer service who is on duty somewhere in China, which seems to be no more reliable than putting customer service in India.
It's better to recruit Chinese Americans who can speak both Chinese and English directly from California. They don't need to have a high degree. They know enough about the local situation. Even they can put the customer service center in Chinatown directly, so that Chinese Americans can go to work when they leave the door.
as for the domestic English Customer Service Center, it's not easy to hire Americans who understand the local situation. After all, China is not the same An immigrant country, but it's not that hard to hire Chinese who speak good English.