Chapter 334 (1/2)
The next two days, Qin Yuhan was in a good mood again.
Since I met Shen Qian last time, I don't know whether the girl is confident or wants to open up. Anyway, she is no longer worried about gain or loss.
Li Dong doesn't have much time to manage the house over there. Qin Yuhan happily goes to the designer and the decoration company. Although she is very tired, she doesn't complain at all.
Li Dong asked Zheng long to pick her up and put his energy into the company again.
……
On May 1st, the remote mall was officially launched.
On the first day of the online shopping mall, the first hour after the launch, it was not the website that nearly broke, but the customer service.
I don't know if the remote emoticon bag system is too popular. When someone found that the remote emoticon bag was super cute, it spread in the major forums at the first time.
People are curious, rich and diverse expression pack system, or the first in the distant domestic launch.
As a result, customer service received more than 50000 chat messages in the first hour when the mall was online, whether it was shopping or not, whether it was Jiangbei people or people outside Jiangbei.
More than ten customer service sisters almost went crazy!
In fact, when shopping in a distant mall, you don't have to chat with customer service. You can buy directly. Customer service is mainly to provide some consultation.
Therefore, the remote customer service team is not big, and there are no more than 20 people at full play.
But accidents always come inadvertently, see one message after another, see a variety of expressions, these customer service sisters really want to vomit blood.
Don't mention them, Li Dong and Shen Xi are all about to vomit blood.
Regardless of whether people buy or not, they can't refuse to receive them. If they ask, you can't wait for hours to get back to them, right?
In this way, the current situation will be over.
Without saying a word, Li Dong immediately issued an order in the company, as long as it is able to use a computer, immediately go to the battle to receive customers!
Customer service tries to select some customers with pure expression and transfer them to the company's employees. The customer service mainly receives customers who ask questions sincerely.
Even so, customer service is not enough.
In the end, the middle and senior leaders of the company went to the battle in person. Compared with ordinary employees, they knew more about the mall, and naturally they answered questions more professionally. It can't make people feel that they are amateurs in customer service.
Li Dong was a little exhausted after arranging these things.
He thought about everything, and even prepared for the rush purchase. He thought that the most likely problem should be logistics.
But who knows logistics has not come into use, customer service department almost paralyzed.
Li Dong wants to cry without tears, and Shen Qian is busy with dizziness and brain distension.
When they were about to have a rest, Sun Tao came over in a hurry and said, ”Mr. Li, I'm going to go to Longhua supermarket now. There's some confusion there.”
”What's going on?” Li Donglian said
”There are several items sold in the mall that can't be found in the warehouse. The customer is in a hurry. The operation Department asked Longhua supermarket to provide the supply of goods. The supermarket said that shopping malls were also in short supply. In addition, the performance of the mall was not included in the supermarket, and the settlement fees were not unified on both sides. In the end, there was a lot of confusion. ”
Li Dongya was sour and said angrily, ”what are you doing! Just at the beginning, the warehouse can't find the goods. How to do the preparatory work? ”
After that, he scolded again: ”did Longhua's head get into water? Emergency call, they can't compromise, back to make up! Is it good for them if they are out of stock on the first day, slow logistics and bad reputation? ”
Shen Xi said with a headache, ”don't scold. I've thought about this problem before. At that time, I said to integrate the two systems. You don't agree. Now something is wrong. ”
Li Dong said angrily, ”don't fire after the horse! If the two sides are really integrated, there will be big problems. I don't want to because the mall affects the stores, and once the integration, the supermarket will really become a transit station! ”
Shen Xi curled her mouth and didn't speak.
Sun Tao see two people quarrel, even busy way: ”Li general manager, then I went to deal with first.”
You don't have to spit in the air
”You go?”
Sun Tao and Shen Qian at the same time issued a query, this does not need Li Dong personally to come forward.
Li Dong gritted his teeth and said, ”I'll deal with it. If something happens, I want them to look good.”
Sun Tao and Shen Qian are both cold in their hearts. Recently, Li Dong seems not to be in charge of the company's affairs. He is also smiling at the employees and senior management.
Don't forget how many people Li Dong fired last year, and even many others got into the Bureau.
If you really think that Li Dong is a good man, he will surely die ugly. When Li Dong should be cruel, he is not soft hearted at all.
Sun Tao smell speech immediately way: ”general manager Li, now the company is short of people, you can't by temperament.”
Li Dong said impatiently, ”I know!”
She got up and picked up her coat and was about to go out. Sun Tao wanted to say more. Shen Xi shook her head at him.When Li Dong left, Shen Xi said, ”let him go. It's OK to make an example. The company hasn't opened people for a period of time. Some people have no idea of the overall situation.”
Sun Tao knows that she is talking about people from Longhua supermarket.
But Sun Tao was a little unhappy. He had been the store manager of Longhua supermarket before, and even many high-level managers were promoted by him.
The operation Department is under the jurisdiction of the e-commerce department, and this time the main reason is that there is a problem in the storage area. It is not strange to Longhua. After all, the company did not stipulate that supermarkets must provide goods for the mall.
Now that Shen Xi said this, it is obvious that Longhua's people have no overall view.
Sun Tao was on fire and worried about Shen Xi's identity. At last, he had to murmur: ”I'm afraid it's going to make a big noise. According to the disposition of general manager Li, it's possible to abolish the storage department and the operation Department.”
However, Shen Xi said with indifference: ”if it is abolished, it will be cancelled. In my opinion, it is right for the company to operate in a unified way. We have to operate separately. If we waste resources, the operating costs are much higher. ”
At the moment, Sun Tao has nothing to say. He takes a look at Shen Qian. Sun Tao says helplessly: ”director Shen continues to be busy. I have something else to do. I'll go first.”
With that, Sun Tao left in a hurry.
When Shen Qian saw him leave, a smile appeared on her lips. She didn't mean to target Sun Tao. She just reminded him.
Sun Tao is probably the most loyal person in the company to the distance, but people are selfish, and Sun Tao is no exception.
Although he does a lot of things fairly, he can treat them equally.
But sometimes Sun Tao's selfishness is a little bit heavier. There are many middle and high-level people in the distance who are Sun Tao's direct relatives. Sun Tao gives them special favor.
It's OK for a short time, and Li Dong won't care.
But as time goes on, Li Dong can't ignore it. Sooner or later, Sun Tao will arouse Li Dong's dissatisfaction because of this.
Shen Xi doesn't want to have internal strife in the distance, and she can't tell Sun Tao face to face. She has less selfish intentions, so she can only remind her in a roundabout way.
She Shen Qian doesn't even care if two departments of the e-commerce department are abolished. Do you have to focus on the gains and losses of one store in this city?
As a general manager and a shareholder of the company, Sun Tao should see further.
……
Longhua supermarket.
When Li Dong arrived, the two sides had already negotiated on the supply of goods, and the express delivery was also sent out.
However, the top management of the supermarket and the operation department were both there. Both sides were carefully looking at the door of the supermarket. Before it was hot, sweat was seeping from the heads of both sides.
After about two or three minutes, Li Dong's figure appeared at the gate of the supermarket.
The name of the current manager of Longhua store is Liu Yuan. This guy has been working in Longhua since the first day of Longhua store opening, and he also worked as Sun Tao's assistant in the early stage.