Part 132 (1/2)

”He called the right guy Charges have been reduced to a couple of uy?”

”We're off, right?” Tyrone though to double check

”Completely I just need to know for u to do with it, and so do a lot of other people”

”So what's the problehed Tyrone ”We have enough on him for a circumstantial case We know his every move since he left the NSA How much he spent and on whom We knoith hoenius”

”And he goes free?”

”For now We'll get his?”

”The Prosecutor's office put up a brick wall Told us we had to get better evidence I though ere all on the saement was evident, even across the phone wires

”Still planning ona move?”

”I'll talk to you later” The phone went dead on Scott's ears

He had clearly said a no-no on the phone

Cae, Massachusetts

Lotus Develope for deainst Mosaic Software, Paperback Software and Borland created a sub-culture backlash against the giant software company Lotus sued its coht of the hit program 1-2-3 That is, Lotus sued to keep si their screens and key sequences

Like Hewlett Packard, Apple and Microsoft ere also in theintellectual-property copy- rights, Lotus received a great deal of hly unpopular, and the dense univer- sity culture which represented free exchange of programs and inforainst the policies of Lotus

Eileen Isselbacher had worked at Lotus as a Spreadsheet Custoer for alht shi+p Her first concern, one that her ement didn't necessarily always share, was to the custoram, they were entitled to impeccable service and assistance Despite her best efforts, though, Lotus had coance and indifference to customer complaints It was a constant public relations battle; for the salespeople, for customer service, and for the financial people who attee

The service lines are shut down at 6 PM EST and then Eileen enters the Service Data Base The SDB is a record of all service calls The service reps logged the call, the serial , the type of problem and the resolution Eileen's last task of the day was to co the day and issue a daily sue All Records” Her computer terminal, on the Service Depart

12,346 Calls between 7:31 AM and 5:26 PM

That was a normal number of calls

Serial Numbers Verified

The Data Base had to double check that the serial nuitimate owner

712 Bad Disks

Her department sent out replaceed disk A little higher than the average of 509, but not significant enough unless the trend continues

FLAG!!